Pilot, seat, team — and a number at every step
We never lead with a headcount. The first engagement is a paid batch with a fixed fee, a named Australian reviewer and a first-pass-yield metric. The second is a dedicated seat. The third is a team with a training ladder.
Scoping call — 20 minutes
You tell us which function is short of capacity and which software it runs on. We tell you whether we can do it inside the regulatory envelope, and what the pilot would be.
Paid pilot — fixed fee
A defined deliverable. We agree the acceptance criteria and the first-pass-yield target up front. You get the work, the metric, and a decision.
Dedicated seat — your systems, your hours
A named estimator or detailer, working in your environment on a virtual desktop, managed by a Vietnam team leader and reviewed in Melbourne.
Two reviews, one signature
Every deliverable is checked by a senior in the delivery centre against a written checklist built from your standards, then released by a named Australian reviewer. You are the third reviewer, not the first.
We track first-pass yield per person and per client from the very first job, and we report it to you. It is the only honest measure of whether an offshore engagement is working, and it is the number we ask you to judge us on.
1. Self-check to your standard
Every estimator and detailer works to a written checklist built from your drawing standards, your templates and the relevant Australian standard — AS 1684 span tables, NASH NS100 solutions, your plant's nail-plate software rules.
2. Senior review in Vietnam
A senior detailer or estimating team leader reviews every deliverable before release. We track first-pass yield per person and per client and report it to you monthly.
3. Australian sign-off
A named Australian reviewer — ours or yours — checks and releases. Every deliverable carries the line "prepared for and under the direction of the client's registered practitioner".
The first thirty days
| Week | What happens | Your time |
|---|---|---|
| Before day 1 | Access to your systems on a virtual desktop, drawing standards, templates, sample jobs. Contract pack including APP 8 cross-border clauses and IP assignment. | 2–3 hours |
| Week 1 | Paired work with your reviewer on completed jobs — reproduce what you already know is right. Checklist built from your feedback. | 1 hour a day |
| Week 2 | Live jobs, 100% reviewed in Vietnam and in Australia. First-pass-yield tracked from the first job. | 30 minutes a day |
| Weeks 3–4 | Sampling review. Weekly report: jobs completed, yield, turnaround, open questions. | Weekly 30-minute call |
| Month 2 onward | Steady state. Monthly report. Quarterly review of scope and progression. | Monthly review |
Budget for a ramp: a newly converted detailer takes six to twelve months to reach independent productivity, with the first three months net negative. We price and plan for that; we do not hide it.
Why our people stay on your work
Trained, and paid for the certification
We recruit qualified civil and construction engineers, tell them at hire that detailing is the path, and sponsor accredited nail-plate software training. Completion is a titled step on the ladder.
A published progression ladder
Estimator → Senior Estimator → Detailer → Senior Detailer → Team Leader. Promotions and named succession plans are the proof it moves. Structured career programmes are associated with materially higher retention in Vietnamese technical workforces.
Paid at the local market, indexed
We pay at market in the city we operate in and re-price annually, so the people on your account have a reason to stay on it.
Continuity built in
Two delivery centres, UPS-backed equipment and a written continuity plan for every seat, so weather or outages in one city do not stop your work.
Questions we get asked
What does a pilot cost?
A pilot is a fixed fee agreed in writing before we start, scoped to a defined deliverable — one cladding setout pack, one tender take-off, or a batch of around twenty wall panel drawings. We put the number in writing; we do not publish rate cards on this site.
How long does onboarding take?
A pilot can start within one to two weeks of the scoping call. A dedicated seat typically takes two to four weeks to stand up — access to your systems, drawing standards, templates and a first week of paired work with your reviewer.
Who checks the work?
Two layers. Our own senior detailer or estimator reviews every deliverable in Vietnam. Then a named Australian reviewer — ours or yours — signs it off. Nothing goes to a factory floor, a tender or a permit application without an Australian signature on it.
Do you work in our software or yours?
Yours. Estimators and detailers work inside your MiTek, Pryda, Multinail, Tekla, Revit, PlanSwift, Cubit or Bluebeam environment on a virtual desktop, so the work product and your data stay on your servers.
What hours do your people work?
Australian hours. Vietnam is UTC+7; our Perth clients get near-full overlap, and Melbourne, Sydney and Brisbane clients get a full working day from 8:30am AEST.
What happens if the person we have trained leaves?
We publish a progression ladder, pay at the local market and train on certification, because a trained detailer is the asset. If someone does leave, we replace them at our cost and carry the retraining, with handover managed by the team leader who has been on your account throughout.
Start with a pilot, not a headcount.
One cladding setout pack, one tender take-off, or twenty wall panel drawings. Fixed fee, a named Australian reviewer, and a first-pass-yield number you can check. Convert to a dedicated seat when the work proves itself.